Support · Live since Aug 2026
SupportHub
One place for every complaint. Nothing falls through.
SupportHub turns post-purchase complaints into tracked requests instead of loose emails. Customers attach the order themselves, and your team sees status, age and owner in one queue.
Late delivery to Thane
Wrong size sent
Refund not received
Missing item
Order arrived damaged
Damaged packaging
The problem
Said by merchants, not by us.
"A complaint sat in a shared inbox for four days because nobody owned it."
"We ask for the order number three times before we can help."
"We don't know how many issues are open right now."
What it does
What you get on day one.
Order lookup
Customers attach the order themselves, so you stop asking for it.
Status tracking
Open, in progress, resolved — visible to you and to the customer.
One inbox
Complaints from every form land in a single queue.
Owner and alerts
Assign an owner and get notified before something goes stale.
Simple reporting
See what customers complain about most, week by week.
See it
Where every part sits.
Late delivery to Thane
Wrong size sent
Refund not received
Missing item
Order arrived damaged
Damaged packaging
- 1QueueEvery request, one list.
- 2OrderAttached by the customer.
- 3OwnerSomeone is accountable.
- 4AgeingNothing stalls quietly.
How it works
Install, configure, live.
- 01
Install
Install SupportHub from the Shopify App Store.
- 02
Configure
Choose your complaint reasons and required fields, then set who is notified.
- 03
Live
Publish the request form and start working the queue.
Pricing
Free.
Free while we build the review base. Pricing will be announced before it changes.
Free
$0
- Unlimited complaint requests
- Order lookup and custom fields
- Status tracking and notifications
Free while we build the review base. Pricing will be announced before it changes.
FAQ
Questions merchants ask first.
Also from DiGiMAA
Each one finishes its own job.
Nothing here depends on anything else. Install one, or install several.