Support
Talk to the peoplewho wrote the code.
No outsourced first line. Every support message is read and answered by the small team in Mumbai that writes the code — so the first reply is usually the answer.
Help by app
Each app has its own installation, configuration, theme placement, data-handling and troubleshooting guide.
Store Locator
Puts a searchable map of your stores and stockists on your storefront.
Store Locator docsQwikAns AI
Answers product questions on the product page using your own product data.
QwikAns AI docsQuickForms
Builds contact, enquiry, warranty and lead forms and collects submissions.
QuickForms docsSupportHub
Collects complaints with order context and tracks each one to resolution.
SupportHub docs
Still stuck?
Send it over. Support messages get a first reply within one business day (IST); anything that turns out to be a bug gets a fix timeline in that same reply.
What we need from you
- Your store URL (the myshopify.com one is fine).
- Which app, and the plan you are on.
- A screenshot or short screen recording of what you are seeing.
- The steps you took, in order, so we can reproduce it.
With those four things we usually resolve it in one exchange instead of four.