QwikAns AI documentation

Installation

QwikAns AI installs from the Shopify App Store and answers questions using your own catalogue. There is no model to train and no content to upload.

1. Open the QwikAns AI listing on the Shopify App Store and click Install.
2. Approve the permissions. QwikAns AI reads products, collections and metafields; it does not request customer or order data.
3. You land on the QwikAns AI dashboard inside Shopify admin.
4. Choose which products are covered — all products, or specific collections.
5. Add the answer block to your product template (see below) and preview a product page.

Configuration

Three settings decide how the app behaves: coverage, placement and saved answers.

Coverage

Pick all products or a set of collections. Products outside the selection never show the block, which is useful while you test on a small range first.

Saved answers

Anything you want worded exactly — sizing policy, shipping cut-offs, care instructions — goes in Saved answers. A saved answer is served verbatim and always wins over a generated one.

Question log

Every question shoppers type is logged with the product it was asked on. Recurring questions are surfaced as suggested FAQs, which you can accept as saved answers in one click.

Theme app block placement

QwikAns AI ships as a theme app block with three placements: a product tab, a sidebar panel, or a search-style ask box.

1. In Shopify admin go to Online Store → Themes → Customize.
2. Open a product template.
3. Click Add block and pick QwikAns AI under Apps.
4. Choose the placement and the prompt text shown in the ask box.
5. Save, then open a product on your storefront and ask a question to confirm it answers.

Vintage themes

On themes without app block support, render the block where you want it in the product template:

{% render 'digimaa-qwikans', placement: 'inline', product: product %}

Data and privacy

QwikAns AI works from product content and the questions shoppers type. It does not read customers, carts or orders.

• Indexed content: product titles, descriptions, metafields, collections and your saved answers.
• Question text is stored so you can see the log and so repeated questions can be answered instantly.
• Question text sent to the AI provider for inference is not used to train third-party models.
• Shoppers are not asked to identify themselves, and the block sets no marketing cookies.
• Uninstalling removes the storefront block immediately; stored settings, saved answers and logs are deleted after 30 days.

Troubleshooting

The block shows but says it cannot answer

The product is outside your coverage selection, or indexing has not finished. Check Coverage in the dashboard and re-run indexing for that collection.

An answer is wrong

Answers only use your content, so a wrong answer means the source content is wrong or ambiguous. Fix the description, or add a saved answer to override it permanently.

The answer is clipped on mobile

Some themes constrain app block height on product tabs. Switch the placement to the inline ask box, which sizes to its content.

Nothing appears after install

The block has not been added to the product template yet. Installing the app does not place it — add it in the theme editor.

FAQ

Does it invent answers?

No. Answers are grounded in your catalogue and saved answers. When the content does not cover a question, the block says so and offers your contact route instead of guessing.

Can I review answers before shoppers see them?

Yes — keep coverage limited to a test collection, ask the questions yourself, then widen coverage when you are happy.

Does it slow the product page down?

The block loads after the page is interactive and only on templates where you placed it.

What does it cost?

QwikAns AI is free today. Pricing will be announced before it changes.